Standard warranty periods
All Samsung products come with a factory warranty period.
What is covered in your warranty
Mobile devices
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Smartphones
- Warranty Period 12 Months
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Download the warranty card
Download
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Tablets
- Warranty period 12 Months
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Download the Warranty Card
Download
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Galaxy Buds / Wireless Headphones
- Warranty period 12 Months
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Download the warranty card
Download
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Galaxy Watch
- Warranty period 12 Months
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Download the warranty card
Download
TV & AV
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QLED TV, OLED TV, LED TV, LCD TV, PLASMA TV
- Warranty Period 12 Months
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For Venezuela, 12-months warranty in models above 26 inches. For Ecuador, Panama, Costa Rica, Guatemala and Dominican Republic, 24-months warranty in models above 42 inches.
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Download warranty card
Download
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Smart Remote Controller (For Smart TV)
- Warranty Period 12 Months
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The Smart Remote controller included with the unit has a 1-year warranty.
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Download the warranty card
Download
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Home Theater
- Warranty Period 12 Months
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Download Warranty Card
Download
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Projectors
- Warranty Period 12 Months
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Download Warranty Card
Download
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Sound Devices
- Warranty Period 12 Months
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Download Warranty Card
Download
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Blue Ray and DVD Player
- Warranty Period 12 Months
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Download Warranty Card
Download
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TV B2B – Hospitality
- Warranty Period 36 Months
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Download Warranty Card
Download
Home Appliances
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Side By Side Refrigerators
- Warranty Period 36 Months
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"The 20-year warranty applies only to the replacement of compressors and/or motors (spare parts only) in Samsung refrigerators and washing machines with Digital Inverter Technology, purchased on or after November 1, 2022."
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Download Warranty Card
Download
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Top & French Refrigerators
- Warranty Period 12 Months
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"The 20-year warranty applies only to the replacement of compressors and/or motors (spare parts only) in Samsung refrigerators and washing machines with Digital Inverter Technology, purchased on or after November 1, 2022."
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Models that apply
RT29K571JS8/AP, RT29K5 71JS8/ED, RT29K5730S8/AP, RT32K5000SL/AP, RT32K500JS8/AP, RT32K5710S8/AP, RT32K571JS8/AP, RT32K571JS8/ED, RT32K5730SL/AP, RT35K5730SL/AP, RT35K5730SL/ED, RT38K5000SL/AP, RT38K5930BS/AP, RT38K5930S8/AP, RT38K5930SL/AP, RT44A6350S9/ED, RT44A6354S9/AP, RT48A6004S9/AP, RT48A6350S9/ED, RT48A6354S9/AP, RT48A6650S9/ED, RT48A6654S9/AP, RS54N3003S8/ED,
RS65R5691M9/AP,
RS65R5691M9/ED,
RS51K5460SL/ED, RR39A740512/AP, RR39A740512/ED, RR39A7405P0/AP, RR39T740531/AP, RR39T740535/AP, RR39T740541/AP, RZ32A740512/AP, RZ32A744512/ED, RZ32A744541/ED, RZ32A7445P0/ED, RZ32T740531/AP, RZ32T740535/AP, RZ32T740541/AP, RT25FARADS8/AP,
RL4363SBAS8/AP,
RL4363SBAS8/ED,
RT43K6630S8/AP, RT43K6630S8/ED, RT46K6000S8/AP, RT46K6631BS/AP, RT46K6631SL/AP, RT46K6631SL/ED, RT53K6541BS/AP, RT53K6541SL/AP, RT53K6541SL/ED, RT62K71 10SL/AP, RF29A967541/AP, RF60A91R 18C/AP, RF60A91R18C/ED, RF60A91R18D/AP, RF26HFENDSG/AP. -
Download Warranty Card
Download
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Manual and Automatic Washers
- Warranty Period 12 Months
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"The 20-year warranty applies only to the replacement of compressors and/or motors (spare parts only) in Samsung refrigerators and washing machines with Digital Inverter Technology, purchased on or after November 1, 2022."
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Download Warranty Card
Download
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Dryers
- Warranty Period 36 Months
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Download Warranty Card
Download
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Washer and Dryer combo
- Warranty Period 36 Months
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"The 20-year warranty applies only to the replacement of compressors and/or motors (spare parts only) in Samsung refrigerators and washing machines with Digital Inverter Technology, purchased on or after November 1, 2022."
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Download Warranty Card
Download
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Hood or Extractor
- Warranty Period 12 Months
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Download Warranty Card
Download
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Oven
- Warranty Period 12 Months
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Download Warranty Card
Download
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Electric / Gas Range
- Warranty Period 12 Months
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Note: Six (6) months on Gas Range burner
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Download Warranty Card
Download
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Air Conditioners
- Warranty Period 36 Months
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A 36-month full warranty applies to Split and Inverter models. A 10-year warranty applies to the compressor/motor. Inverter technology (spare parts only).
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Download Warranty Card
Link
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B2B AC – DVM Systems
- Warranty Period 36 Months
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36-month full warranty.
5-year warranty in compressor. -
Download Warranty Card
Link
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Vacuum Cleaners
- Warranty Period 12 Months
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Download Warranty Card
Download
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Dishwasher
- Warranty Period 12 Months
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Download Warranty Card
Download
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Microwave / Over Range Microwave
- Warranty Period 12 Months
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The 10-year warranty is applicable for microwaves and over range microwaves that have intern cavity made of ceramics.
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Download Warranty Card
Download
PC & Office
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Monitors
- Warranty Period 36 Months
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Warranty Service
1-year warranty in remote control that is included to the unit.
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Download Warranty Card
Download
Warranty Policy
Dispositivo móvil
Warranty Terms
Products sold by Samsung Electronics Latinoamerica are warranted against manufacturing defects in material and workmanship for the limited warranty period specified for each product.
Warranty Conditions
1. The customer, whose name is shown in the invoice, must present the products’s proof of purchase and this warranty certificate.
2. SAMSUNG will repair during its warranty period any product that malfunctions under normal operation, used according to the user manual instructions and the purpose they were designed for.
3. Warranty cannot be assigned or transferred.
4. Installation, support and usage explanation expenses are not covered by any warranty. Therefore the customer is totally responsible for them.
Situations that void this Warranty Coverage
1. The customer does not present a copy of the purchase invoice.
2. Warranty certificate information is incomplete or changed.
3. The warranty period has expired.
4. The serial numbers have been changed or removed from the product.
5. Non-authorized modifications to the products specifications.
6. Damage to the product caused by improper operation or use, by not following user manual instructions or defects caused by external sources, impact, paint cosmetic damage in general, scratches, fissures, evidence of residues of water, sweat or food inside the unit.
7. Damage to the product caused by installation, repairs or reinstallation by non authorized personnel or service centers.
8. Damage to the product caused by shipping or transportation.
9. Damage to the product caused by loss or accident such as fire, voltage fluctuations, vandalism, water, sand insects or similar.
10. Damage to the product caused by forces of nature such as earthquakes, floods, electric storms, etc.
11. The following products are not covered by warranty: batteries, cassettes, speakers, remote controls, accessories, needless and plastic or cosmetic parts.
12. Reduced screen brightness related to normal display tube or lamp aging, or burned in images.
13. Altered or modified products, such as reprogrammed DVD units for multi zone purposes
Overseas Product Repair (Smartphones, Tablets, Wearable Device)
Samsung limits service for smartphones, tablets, and wearable devices to the country where the product was first sold.
However, if you need service for a Samsung smartphones, tablets, and wearable device purchased in a country other than the country in which you intend to have your device repaired (or if you need service for Samsung smartphones, tablets, and wearable device), you can contact a Samsung authorized service center to check whether it can be repaired at such service center.
· The limited warranty period of 1 year will apply, regardless of the warranty period of the country where the product was first sold.
· Repair may take longer due to procuring some parts, or service may unavoidably only be available in the country of sale.
· Repair may incur costs if the warranty does not apply, and repair costs vary by country and may differ from those in the country where the product was first sold.
· Returns and refund are only available from the country where the product was first sold.
· Service is not provided outside the country where the product was first sold for accessory products such as battery packs, charging pads, and cases.
TV Y AV
Warranty Terms
Products sold by Samsung Electronics Latinoamerica are warranted against manufacturing defects in material and workmanship for the limited warranty period specified for each product.
Warranty Conditions
1. The customer, whose name is shown in the invoice, must present the products’s proof of purchase and this warranty certificate.
2. SAMSUNG will repair during its warranty period any product that malfunctions under normal operation, used according to the user manual instructions and the purpose they were designed for.
3. Warranty cannot be assigned or transferred.
4. Installation, support and usage explanation expenses are not covered by any warranty. Therefore the customer is totally responsible for them.
Situations that void this Warranty Coverage
1. The customer does not present a copy of the purchase invoice.
2. Warranty certificate information is incomplete or changed.
3. The warranty period has expired.
4. The serial numbers have been changed or removed from the product.
5. Non-authorized modifications to the products specifications.
6. Damage to the product caused by improper operation or use, by not following user manual instructions or defects caused by external sources, impact, paint cosmetic damage in general, scratches, fissures, evidence of residues of water, sweat or food inside the unit.
7. Damage to the product caused by installation, repairs or reinstallation by non authorized personnel or service centers.
8. Damage to the product caused by shipping or transportation.
9. Damage to the product caused by loss or accident such as fire, voltage fluctuations, vandalism, water, sand insects or similar.
10. Damage to the product caused by forces of nature such as earthquakes, floods, electric storms, etc.
11. The following products are not covered by warranty: batteries, cassettes, speakers, remote controls, accessories, needless and plastic or cosmetic parts.
12. Reduced screen brightness related to normal display tube or lamp aging, or burned in images.
13. Altered or modified products, such as reprogrammed DVD units for multi zone purposes
Electrodomésticos
Warranty Terms
Products sold by Samsung Electronics Latinoamerica are warranted against manufacturing defects in material and workmanship for the limited warranty period specified for each product.
Warranty Conditions
1. The customer, whose name is shown in the invoice, must present the products’s proof of purchase and this warranty certificate.
2. SAMSUNG will repair during its warranty period any product that malfunctions under normal operation, used according to the user manual instructions and the purpose they were designed for.
3. Warranty cannot be assigned or transferred.
4. Installation, support and usage explanation expenses are not covered by any warranty. Therefore the customer is totally responsible for them.
Situations that void this Warranty Coverage
1. The customer does not present a copy of the purchase invoice.
2. Warranty certificate information is incomplete or changed.
3. The warranty period has expired.
4. The serial numbers have been changed or removed from the product.
5. Non-authorized modifications to the products specifications.
6. Damage to the product caused by improper operation or use, by not following user manual instructions or defects caused by external sources, impact, paint cosmetic damage in general, scratches, fissures, evidence of residues of water, sweat or food inside the unit.
7. Damage to the product caused by installation, repairs or reinstallation by non authorized personnel or service centers.
8. Damage to the product caused by shipping or transportation.
9. Damage to the product caused by loss or accident such as fire, voltage fluctuations, vandalism, water, sand insects or similar.
10. Damage to the product caused by forces of nature such as earthquakes, floods, electric storms, etc.
11. The following products are not covered by warranty: batteries, cassettes, speakers, remote controls, accessories, needless and plastic or cosmetic parts.
12. Reduced screen brightness related to normal display tube or lamp aging, or burned in images.
13. Altered or modified products, such as reprogrammed DVD units for multi zone purposes
PC Y Oficina
Warranty Terms
Products sold by Samsung Electronics Latinoamerica are warranted against manufacturing defects in material and workmanship for the limited warranty period specified for each product.
Warranty Conditions
1. The customer, whose name is shown in the invoice, must present the products’s proof of purchase and this warranty certificate.
2. SAMSUNG will repair during its warranty period any product that malfunctions under normal operation, used according to the user manual instructions and the purpose they were designed for.
3. Warranty cannot be assigned or transferred.
4. Installation, support and usage explanation expenses are not covered by any warranty. Therefore the customer is totally responsible for them.
Situations that void this Warranty Coverage
1. The customer does not present a copy of the purchase invoice.
2. Warranty certificate information is incomplete or changed.
3. The warranty period has expired.
4. The serial numbers have been changed or removed from the product.
5. Non-authorized modifications to the products specifications.
6. Damage to the product caused by improper operation or use, by not following user manual instructions or defects caused by external sources, impact, paint cosmetic damage in general, scratches, fissures, evidence of residues of water, sweat or food inside the unit.
7. Damage to the product caused by installation, repairs or reinstallation by non authorized personnel or service centers.
8. Damage to the product caused by shipping or transportation.
9. Damage to the product caused by loss or accident such as fire, voltage fluctuations, vandalism, water, sand insects or similar.
10. Damage to the product caused by forces of nature such as earthquakes, floods, electric storms, etc.
11. The following products are not covered by warranty: batteries, cassettes, speakers, remote controls, accessories, needless and plastic or cosmetic parts.
12. Reduced screen brightness related to normal display tube or lamp aging, or burned in images.
13. Altered or modified products, such as reprogrammed DVD units for multi zone purposes